Refund Policy

1. Satisfaction Guarantee

HellsCase offers a 100% satisfaction guarantee on all our services. If you're not completely satisfied with the quality, condition, or features of our warehouse facilities, we will work with you to address your concerns and provide appropriate solutions.

This guarantee applies to both short-term and long-term rental agreements.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Facility Issues: Warehouses that do not meet the specifications or conditions stated in the rental agreement
• Service Disruptions: Significant disruptions to critical services such as power, security, or climate control systems
• Unavailability: Reserved spaces that become unavailable due to circumstances within our control
• Undisclosed Conditions: Material conditions not disclosed during the rental process that affect usability
• Contract Cancellation: Early termination of contracts in accordance with cancellation terms

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 7 days of move-in for facility condition issues or discrepancies between actual and advertised features
• 24 hours of occurrence for service disruptions
• As specified in the rental agreement for early termination requests

We strongly recommend that you inspect the facility thoroughly at the time of move-in to ensure timely reporting of any issues.

4. How to Request a Refund

5. Refund Amounts and Processing

5.1 Full Refunds

Full refunds may be issued in the following situations:

• Warehouse facilities that are materially different from what was advertised or contracted
• Facility unavailability despite confirmed reservation and payment
• Cancellation prior to the start date as specified in the contract's cancellation policy
• Major facility defects that render the space unusable and cannot be remedied

5.2 Partial Refunds

Partial refunds may be issued in the following situations:

• Early termination of long-term contracts (subject to the terms specified in the rental agreement)
• Temporary service disruptions proportional to the duration and severity of the disruption
• Minor facility issues that affect usability but do not render the space unusable
• Downsizing to a smaller warehouse space within the same facility

5.3 Refund Processing

Refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed upon. Processing times are as follows:

• Credit/debit card refunds: 5-10 business days
• Bank transfer refunds: 7-14 business days
• Check refunds: 14-21 business days

6. Security Deposits

6.1 Deposit Returns

Security deposits will be returned within 30 days of the end of the rental period, provided that:

• The warehouse space has been vacated and returned in good condition
• All keys, access cards, and other provided equipment have been returned
• There are no outstanding rental payments or other charges
• No damage beyond normal wear and tear has occurred

6.2 Deposit Deductions

Deductions from security deposits may be made for:

• Unpaid rent or other charges
• Repairs for damage beyond normal wear and tear
• Cleaning fees if the space is not returned in reasonably clean condition
• Removal of abandoned property
• Replacement of lost keys, access cards, or equipment

A detailed statement of any deductions will be provided along with the returned deposit.

7. Cancellation Policy

7.1 Short-Term Rentals (Less than 6 months)

For short-term warehouse rentals, the following cancellation policy applies:

• Cancellation 30+ days before start date: Full refund minus administrative fee (€100)
• Cancellation 15-29 days before start date: 75% refund
• Cancellation 7-14 days before start date: 50% refund
• Cancellation less than 7 days before start date: 25% refund
• No-show or cancellation after start date: No refund

7.2 Long-Term Rentals (6 months or more)

For long-term warehouse rentals, cancellation terms are specified in the individual rental agreement and typically include:

• Cancellation before occupancy: Subject to forfeiture of deposit or first month's rent
• Early termination after occupancy: Typically requires 60-90 days written notice
• Early termination fees may apply as specified in the rental agreement

8. Non-Refundable Fees

The following fees are generally non-refundable:

• Application processing fees
• Credit check fees
• Administrative setup fees
• Key or access card programming fees
• Late payment fees
• Returned payment fees

9. Service Adjustments and Credits

In some cases, we may offer service adjustments or credits instead of monetary refunds, such as:

• Rent-free period extensions
• Upgrades to premium facilities
• Additional services at no cost
• Discounts on future rentals
• Service credits applied to your account

These alternatives will be discussed during the resolution process and require your agreement.

10. Dispute Resolution

If you are dissatisfied with the resolution of your refund request, you may escalate the matter as follows:

1. Request a review by a senior manager by emailing management@hellscase.com
2. If the issue remains unresolved, you may request mediation through our customer relations department
3. For disputes that cannot be resolved through our internal processes, arbitration may be available as specified in our Terms & Conditions

11. Contact Information

If you have any questions about this Refund Policy, please contact us at: